Atlas Service Center

Watch the videos and experience the spatial manifestation of the future Atlas Service Center and the building of its full-scale prototype

Also, watch the video of the newly designed 3D map dedicated to display information and events around MIT in a separate and fun space in the waiting area.

Goal

MIT can be difficult to navigate and information can be hard to find. We have been working to address this challenge by streamlining administrative systems and processes, and by making them more personalized and intuitive. At the same time we want to make the campus experience more welcoming for all members of our community.

In September of 2013, MIT launched Atlas as a single online gateway for administrative systems. The goal was to create an online service nexus with systems, tools, information and resources that are easy to find and are all in one place. Atlas aligns service delivery in a one-stop shop experience.

The Atlas Service Center will complement the systems, services and resources available through Atlas with a physical space that brings together the multitude of services where community members can obtain in person guidance.

The need for services can arise at any point during a community member’s association with MIT.  However, in order to complete activities or take advantage of services, people must understand their need and have knowledge of the campus to determine where to go for services.  At times, an individual needs to conduct multiple activities disbursed across multiple buildings throughout the MIT campus. 

To address the distributed location of activities and services and to simplify community experiences, the Atlas Service Center will consolidate many activities and services in one location.

Customer service representatives in the Atlas Service Center will transcend traditional boundaries and have the capacity to provide services regardless of Institute department.  Services that can’t be rendered on site will be handled by referral, self-service kiosks, and information sheets. 

The team is working to identify easily accessible space centrally located on campus that can accommodate a broad range of services. Early in 2015, the team began to collaborate with the MIT Mobile Experience Laboratory to understand how space and technology can work together to enable the best possible experience for visitors to the Center.  Currently, we have a core team and three subgroups addressing issues related to people, technology and space for the Atlas Service Center.

The Atlas Service Center (previously referred to as the Welcome Center) initiative is focused on identifying both one-time and everyday needs—such as onboarding and orientation, parking and commuter services, ID cards, I9 processes, tech cash, in-person payroll and benefits transactions —and consolidating the delivery of such functions in a flexible, customer-friendly environment. In addition, Information Systems & Technology (IS&T) will also have a service desk integrated into the space. The center will expand and evolve over time into a one-stop shop for related services that currently reside at different points across the MIT campus. Services now offered in the basement of W20 (the Stratton Student Center) will be moved to the new consolidated Service Center once established.  Read about the stages and concepts involved in the redesign of the Service Center based on feedback from the MIT community.

Core team

Peter Cummings, Office of the Dean for Student Life
John DiFava, Campus Services and Chief of Police
Robin Elices, Office of the Executive Vice President and Treasurer (Core Team Lead)
Kathleen Flynn, Human Resources
Eamon Kearns, Information Services and Technology
Gerry O’Toole, Office of the Vice President for Finance

People team

Lawrence R. Brutti, Parking & Transportation
Michelle M. Carmichael, Human Resources
Chris Durham, Financial Operations
Kathleen Flynn, Human Resources (People Team Lead)
Chris Gray, Information Systems and Technology
Thomas W. Komola, Security and Emergency Management Office
John M. McDonald, Office of the Dean for Student Life
Patricia Sheppard, Information Systems and Technology

Work-stream leads

Technology: Kevin Lyons, Information Systems and Technology
Space: Doug Tuttle, Campus Construction
People: Kathleen Flynn, Human Resources
IS&T Service Desk Integration: Chris Gray, Information Systems & Technology

Learn more

Kathleen Flynn
(617) 253-3000