Active Listening for Managers

Active listening skills help to resolve difficult situations, improve meetings, follow instructions, manage projects or people, and communicate with more success. For managers, active listening will help you genuinely hear your staff and understand what their needs and preferences are for their work and their careers.

By the end of this course, participants will be able to:

Changing how you respond to stress

Kids pushing your tolerance? Commuting getting to you? A new project keeping you up at night? Stressful situations can be seen as obstacles in your life that can cause you to be overwhelmed, reactive, sleep deprived, lacking energy, or worse. Your response to stress can make it hard to think or problem-solve at work and at home. In this seminar, you will explore what stress is and isn’t.

Giving effective feedback

Purpose: To learn how to give meaningful feedback on performance to employees

This session covers:

  • What is effective feedback and why is it important?
  • Why can it be so hard to give?
  • Types of feedback
  • Criteria for effective feedback
  • Recurring problems
  • When to put it in writing

Target audience

Supervisors and Managers


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